HP 6950 Prtinthead problem

[Blueice62]

Hi everyone.

After a year of not using it I tried to print with my HP 6950

Nothing. The print head cleaning procedure didn't work either.

Assuming that the ink had dried inside the head I tried cleaning it with isopropyl acohol.

Upon reassembly the display showed a print head error message.

I also tried replacing the head with a used one but the message continues to be there.

I would add that when I turn the printer on, a message "The printer was not turned off correctly" appears even if I turned il off with appropriate button.

Has anyone had the same problem?

Thanks for the replies.

[Elohi_NR]

Hi @Blueice62,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If you have performed all the steps from this document and still having issues, this could be a hardware issue. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Blueice62 · Accepted solution]

Solved.

I reset the error in this way:

1) Open the printer cover and wait for the head to position itself in the center

2) Unplag the printer's power cord.

3) Take out all the ink cartridges.

4) Reconnect the printer power cord and turn it back on.

5) Reinsert the ink cartridges.

Printer working and the error reset.

[Elohi_NR]

Hi @Blueice62,

Fantastic 🙂 I truly appreciate your time and patience. If you need further assistance, feel free to reach out to us.