HP 6958 has 99 documents saved and prints one of them over a copy I am trying to make

[FUNBOWHUNTER]

I am trying to make a copy of a document but one of 99 documents that show up in a bar over the black or color choice overprints the one that I am scanning. I have unplugged the printer, hit the power button and power flashes for a second, waited 3 minutes and put power plug back in and turned printer on and the 99 documents still show up. Went to my computer and erased all ques including fax, printer, etc. Still the documents are there.  How do I get rid of them so I can get a clean copy of the document I am trying to make?

[TEJ1602]

@FUNBOWHUNTER, Welcome to HP Support Community!

I see that you have issues with making copies on the printer, try the steps below-

Reset the printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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