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‎01-02-2020 06:45 PM

HP Recommended
Product: Officejet 6958
Operating System: Microsoft Windows 10 (32-bit)

I replaced the black ink cartridge in my printer and documents will now only print as blank pages. Same if I print internal reports such as Status Reports or Quality Reports, only blank pages are produced. Prior to changing cartridge printer was operating fine.  Of note, the color ink cartridges are also empty, but I am attempting to only print a black and white document.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2020 06:40 AM

HP Recommended

Hi @GregS57

 

Welcome to the HP Support Community. 

 

Please try these steps - Black or Color Ink Not Printing, Other Print Quality Issues

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the ink replacement. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎01-05-2020 06:40 AM

HP Recommended

Hi @GregS57

 

Welcome to the HP Support Community. 

 

Please try these steps - Black or Color Ink Not Printing, Other Print Quality Issues

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the ink replacement. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎01-06-2020 11:32 AM

HP Recommended

Thanks, Asmita.  I took a number of rounds of printer head cleaning to level #3, but ultimately cleared the problem.

Was this reply helpful? Yes No
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