HP 6960 920XL cartridge not recognized / automatic ink reorder?

[rollsross]

I have an HP 6960 printer. I bought a replacement 920XL black cartridge from STAPLES because the other ran out. I have replaced the old cartirdge with the new one multiple times as well as turned off (unplugged printer) twice. I still receive a message that the cartridge (K) to remove and replace correctly but I am doing so! This cartridge is an authentic HP product. I remember signing up and am on the automated ink program from HP and have received shipments (of the multi-pack with all cartridges) but I am always running out of black. This is the first time I have bought a cartridge other than receiving via HP ink service and I do not have the information to contact them. I am wondering how to fix this issue and I wonder if it is HP software looking for reorder that is messing this up. Bottom line -- I need to get my printer to print!! HELP!!

[Jeet_singh]

@rollsross,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,