cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
125
Flag Post

HP 6960 not printing Magneta or Yellow

HP Recommended
HP OfficeJet Pro 6960
Microsoft Windows 10 (64-bit)

My HP OfficeJet Pro 6960 is not printing Magneta or Yellow.

Black and Cyan are working but not the above colors.

 

I've taken the following steps so far, none of which have resolved the issue.

 

- Checked the ink levels and they are all ok.
- Accepted all updates.

- Cleaned the printerhead

- Tried to align the printer - Not able to do as the alignment page does not print out the above colours.

- Checked the vent on the cartridges - all clear.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
5,619 5,588 337 375
Message 2 of 2
Flag Post
HP Recommended

Hi @doctorh2005

  

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issueand the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation