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HP 6978 Office Jet printing blank pages EXCEPT for PINK box in middle of page for everything

HP Recommended
HP 6978 Office Jet
Microsoft Windows 10 (64-bit)

Printer printing blank pages EXCEPT for every page has PINK box in middle of page..  regardless what I print or copy or scan.

 

Tried two different sets cartridges

Powered on and off

Tried USB vs wireless

Printed EVERY diagnostic available.. which of course all came out blank with pink box only in middle of page

Cleaned print heads

Cleaned cartridge areas

Pretty much tried everything posted by others, on the HP website etc.

 

This is the SECOND HP printer that is just over a year old that has failed now.. And the inability to contact HP customer support direct is NOT acceptable..  this is NOT how you keep customers HP.

 

Any suggestions or is my instinct right and this unit too has now died just after a year of use?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Malakie

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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