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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP 6978 printer failure message 0x6100004a

HP Recommended
Example: office pro 6978
Microsoft Windows 7 (64-bit)

cannot move the cartridge carriage from right side. All cartridges are in but I rarely use the color so they may be empty.

tried unpluging and doing a hard reset printed 3 pages indicated paper jam message- there was no paper jam. getting printer failure message again and cannot resolve it. carriage still locked. The printer is about 4 years old - have not gone over its duty cycle.  Please Help!! 

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