• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-02-2024 11:10 PM - edited ‎03-02-2024 11:13 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Purchased HP 6978 all in one printer an year go. Suddenly started seeing printhead error. 

Troubleshooting 

1. Tried to run printhead cleaning from settings. This option is not working. 

2. Tried cleaning all ink catridge. Still has no luck

 

Looking for other troubleshooting that I can try. Looks like printhead is not a replaceable  . Does it mean do I need to buy a new printer. . A product which is not used for a long enough and every time if such errors happens then do I need to replace the printer. I am afraid this is not a good experience with HP product.   

 

Please share your experience and  also any recommendations on what options I have at this moment. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.