HP 7134 is blocked on Step 1 when booting

[toussjea]

hello, 

When starting my HP Envy Photo 7134 printer, the screen stops on the loading / booting page, end of phase 1. 

The touchscreen is not responsive.

We have tried to unplug / replug.

Reseting personal wifi connections does not seem to work either. 

Any similar case or support?

thanks

Jeanne 

[A4Apollo]

Hey there! @toussjea, Thanks for stopping by the HP Support Forums! 

I understand when you power on the printer the control panel touchscreen becomes unresponsive.

Don't worry I'll to help you out.

Did you make any changes to your printer?

Please share the operating system you are running on your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Try the steps recommended below.

Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

Also, try updating the printer firmware and check if it helps.

Update the printer firmware and check if it helps. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with your printer.

Let me know if this helps! 
Have a pleasant day ahead! 🙂

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