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‎11-25-2020 05:24 PM

HP Recommended
Product: HP Envy 7155

I couldn't find my version of Windows 10 Home on the list above but that is all I can find that is my OS.  I don't know if it is 32 bit or 64 bit.  I think this laptop came installed with windows 10 but I may have upgraded it for free when they did that a while back.  Anyway, I had a long update that ran the other night on  this laptop and now my printer wont work.  It keeps saying error but it works fine on my husbands laptop and it will print in the HP internal print tests.  It shows up in the HP doctor 5.5 and I have removed it and reinstalled it along with all the software I can find.  Nothing works.  It shows up as ready but as soon as I say print in something as simple as a text document it gives me the error message.  I even tried to reverse the windows update but I don't think it reversed everything it updated because the list it now shows as needing updates is not close to what it showed as updated before.  I can't roll the PC back because it said there was a corrupted file or something like that and unfortunatly I didn't do a backup so what now?  My laptop should be able to use this printer it did before windows messed me up.  HELP

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