HP 7612 inaccurate print size

[Jeroen3]

Subject:

Print not same size as original file.

Printing an Adobe InDesign or Acrobat file

to a HP 7612 Officejet on 100%

should print as a 100% resamblance of the original file,

but results in an enlarged print.

Note:

- NOT 'scale to fit' selected,

- lay out size and paper size DO match),

- NO mistakes with included slug or bleed settings

It is possible to 'fool' the printer by printing on ±96%

resulting in more or less a 100% output of the original lay out,

but not 100% placed correctly.

A 100% print instruction schould result in a 100% output,

isn't it?

Whats wrong?

[ThinkHP_Evin]

Hi Jeroen3,

Do note that the print margins of your printer as below, more information can be retrieved from 

Printer Specifications for HP Officejet 7610, 7612 Printers

However, you can try to set the print your documents in borderless with Scale to Fit selected, the printout will be closer to what you seen on screen.

Print margins

The document margins must match (or exceed) these margin settings in the portrait orientation.

Figure : Margins in portrait orientation

Media	1. Left (LM)	2. Right (RM)	3. Top (TM)	4. Bottom (BM)*
U.S. Letter U.S. Legal A4 210 x 297 mm (8.3 x 11.7 inches) U.S. Statement 210 x 297 mm (8.5 x 13.0 inches Customized media** Photo media B5 (JIS): 182 x 257 mm (7.17 x 10.12 inches) A5: 148 x 210 mm; (5.8 x 8.3 inches) Cards	3.3 mm (0.13 inch)	3.3 mm (0.13 inch)	3.3 mm (0.13 inch)	3.3 mm (0.13 inch) and 12 mm (0.47 inch)
279 x 356 mm (11 x 14 inches) 310 x 310 mm (12 x 12 inches) B4 (JIS): 257 x 364 mm (10.2 x 14.3 inches) Super B: 330 x 483 mm (13.0 x 19.0 inches) A3: 297 x 420 mm (11.7 x 16.5 inches) A3+: 330 x 483 mm (13.0 x 19.0 inches)	5.0 mm (0.197 inch)	5.0 mm (0.197 inch)	5.0 mm (0.197 inch)	5.0 mm (0.197 inch)
Envelopes	3.3 mm (0.13 inch)	3.3 mm (0.13 inch)	16.5 mm (0.65 inch)	16.5 mm (0.65 inch)

[512Dude · Accepted solution]

Some programs have a print settings menu that then hands off to the print drivers.  These are in addition to the default settings for the printer.  Sometimes the two menus don't agree and one takes precedence over the other.

Try opening the default printer settings outside of your program and set things up the way you want. Ensure that within the program (Adobe) the print settings are also set the way you want.

Hope that helps.

[Jeroen3]

Eureka!

Thanks 512Dude,

you gave me the solution.

Both intuition and logic tell: 

HP printer settings, Adobe Printer settings and lay out

are all the same and not conflicting

(A4-Borderless, print on 1OO%)

so, while the same and not conflicting, these settings

should result in a A4 Borderless, print on 1OO%,

but no: these settings cause a print on approx 105% of the original.

Your solution however, to set printer settings on default (A4, 100%);

and the Adobe print settings the way I want (A4-Borderless, 100%) 

resulted, indeed an finaly, in aA4-Borderless, 100% print!

Suggestion for HP?

While settings are supposed to be used utmost against intuition and logic,

and  I definitely won't be the only one to struggle with this size issue,

wouldn't it be an idea to change the printer menu for this issue?

Jeroen

[Jeroen3]

Thanks a lot

for your reaction and technical support ThinkHP–Evin,

(eventhough it didn't lead to the solution)

It wasn't a border problem,

but an unwanted print enlargement problem:

- a 100% print setting, resulted in an approx 105% print

- a drawn frame, 5mm from all paper borders, resulted this way in a frame printed 1mm from the border

- a drawn frame, 4mm from all paper borders (not exceeding the allowed margin

resulted this way in a frame falling of the page (not visible anymore)

while being printed unwanted on 105% (although set on 100%)

See 512Dude's response, which did lead to the solution on this scaling issue.

Jeroen3

[ThinkHP_Evin]

Hi Jeroen3,

Glad that you finally get to resolve your 100% borderless print through 512Dude.

I also have learned something new.

Will feedback your suggestion to the team regarding the printer menu.