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UtesNRoses
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Message 1 of 2
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Flag Post

HP 7640 Photo Tray is blocked

‎12-07-2020 06:36 PM - edited ‎12-07-2020 09:34 PM

HP Recommended
Product: Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

I have tried all of the options for the 7640 in the forums and can't get this error to go away

"The photo tray is blocked. Please adjust the tray and try again." 

Others said it could be a hardware issue. How can I tell? 

Reply
Category:
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-17-2020 03:25 AM

HP Recommended

@UtesNRoses, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - 'Photo Tray Problem' Error

 

If the error persists, I'm afraid this is a hardware issue with the printer. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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