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‎06-04-2024 07:20 PM

HP Recommended
Product: HP ENVY 7645 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My computer will not connect to HP 7645 AIO... it has worked fine for years.  Had a spare printer and connected - exact same problem.  My grandson plugged his laptop in and printer worked fine.  Very very frustrated.  I did the normal TS tasks...  unplugged... rebooted printer, when I used the HP Smart program, it said the printer was not their.

 

I really need the printer every day...  now I send files to wife's laptop from basement to second floor.  she can print from her email...  AND she has the exact same printer I have attached to my computer (that doesn't work)

 

I am a retired small computer guy so I know something about computers and printers - but this really has me stumped!

 

Any help would be greatly appreciated... John R Pennsylvania

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