• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2021 05:24 AM

HP Recommended
Product: OfficeJet Pro 7720
Operating System: Linux

My HP 7720 is working fine EXCEPT a few months ago it suddenly started moving the printhead back and forth before every page, exactly like it was doing a cleanup, or a recalibration, or some kind of reset.  Then it prints normally.

This happens no matter what I print from (desktop, laptop, iPad, Android, Windows, Mac, Linux) so it's NOT a driver problem — it's something internal to the printer. It's connected to my LAN, and it's probably set to auto-update. I opened its built-in web access, and the firmware build date is 2020-10-12 (ELLISXLP1N003.2042A.00) and that's probably around the date it started playing up.

Or has anyone come across this behaviour before? How can I fix it? I don't really want to trash the printer.

[EDIT] 

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.