HP 7900e New machine printer paper error loading - no paper stuck

[Sarah20251]

New printer 7900e error with paper loading. Have tried everything and just won't budge off this error. New paper, turning on and off.  2nd HP in 6 month with errors. 

[Garp_senchau]

@Sarah20251,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

• Check for paper jams - Open all doors and remove any stuck paper. (Refer this post to clear paper jams)
• Reload paper correctly - Ensure paper is aligned and not too full.
• Clean the rollers - Use a damp cloth to clean paper rollers inside the printer.
• Reset the printer- Turn it off, unplug for 10 minutes, then turn it back on.
• Check the paper feed sensor make sure it's not blocked or dirty.
• Check for drivers/firmware updates on HP’s website.

You may also refer this guide: Click here

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,