HP 8020 Not Scanning From ADF

[Big_Phil013]

Hi there, I have an HP Pro 8020 which has been working fine.

Two weeks ago the ADF stopped scanning documents.

HP Support tried "everything" until I lost it and demanded a replacement (only 4 months old).

They sent a replacement and I get the same issue.

There must be an HP software or Windows software problem occur in August 2020.

Anyone had this issue resolved or know how to?

Thank you

[Jay_G24 · Accepted solution]

Hi @Big_Phil013,

I'd like to help!

Follow the below instructions:

Install or update HP Scan

Make sure you have the latest version of the printer software, and then make sure your printer is connected to your computer.

1. Go to HP Customer Support - Software and Driver Downloads.

2. Type your printer model, and then click Download next to the full feature driver under Driver-Product Installation Software.

   

3. Follow the guided setup instructions to connect the printer.

4. After the software installs, search Windows for HP, and then select your printer to open HP Printer Assistant.

   NOTE: 

   If HP Printer Assistant does not download with your printer software, go to What other scanning methods or apps are available in Frequently asked questions (FAQs).

5. On the Scan tab, click Scan a Document or Photo to open HP Scan, and then continue to the next step.

Set scan preferences

Change settings in HP Scan before you complete a scan job.

1. Scan Shortcuts

2. Show Viewer After Scan check box

3. Source options

4. Scan settings

5. More

1. Select a Scan Shortcut, such as Save as PDF or Email as JPEG.

   NOTE: 

   To save or email a multi-page scan as a single file, select a PDF shortcut. Multi-page JPEG scans save as separate files.

2. Select the Show Viewer After Scan check box.

3. If your printer has both a document feeder and scanner glass, select Document Feeder if loaded under Source.

4. Make sure the other settings such as Page Size, Color Mode, and Page Sides match your scan job.

   NOTE: 

   If you want to scan both sides and 2-sided scanning is not an option, you can add pages to your scan later.

5. Click More to change advanced settings, such as Resolution (ppi), Orientation, Destination, and File Name.

 You may also refer to How to Scan (Windows)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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