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‎04-17-2023 05:15 PM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer

Printer is getting Printer Failure error number 71.02.4A.

I have tried many of the online fixes and still does not work. Is there a way to set back to factory defaults?

The printhead is stuck on the right and only way to move it is to rotate the gears on the left side to release the carriage holder.

Any help is appreciated

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2023 09:49 AM

HP Recommended

@Ereid2 

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-20-2023 09:49 AM

HP Recommended

@Ereid2 

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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