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‎08-20-2020 07:23 AM

HP Recommended
Product: HP 8600
Operating System: Microsoft Windows 10 (64-bit)

The printer error is missing or failed printhead when I print a document from my computer.  However, it will scan and print a copy from the machine.  How can the printer head be missing and still print a copy? Frustrating.

1 REPLY 1

‎08-23-2020 05:22 AM

HP Recommended

@WAYNEBEAR45, Welcome to the HP Support Community!

 

If the printhead has gone bad, you will not be able to print a test page or make copies on the printer.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Kindly perform the steps mentioned in this document - Error Indicates Faulty Printhead

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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