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‎03-21-2025 09:26 AM

HP Recommended

After clearing a paper jam on my 8600 Pro, the printhead carriage is stuck in the right side of the printer and the encoder ribbon came lose.  I found the instructions from Bob Headrick in the thread below very helpful for reattaching the ribbon but I would like some help on how to release the carriage please.

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Disconnected-plastic-ribbon...  

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1 REPLY 1

‎03-27-2025 08:34 AM

HP Recommended

@zepres, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP 8600 pro facing a print head issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

To troubleshoot your issue, please follow these steps from this video link.    

 

Let me know how it goes! I hope this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards,

ZOEY7886
I am an HP Employee

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