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‎10-29-2020 12:59 PM

HP Recommended
Operating System: macOS 10.15 Catalina

I have an HP 8620 printer and have purchased HP replacement ink cartridges. the printer gives an error message the ink cartridges are incompatible

 

1 REPLY 1

‎11-01-2020 04:39 AM

HP Recommended

@humunculous, Welcome to the HP Support Community!

 

Which of the ink cartridges are mentioned in the error?

You may insert once ink cartridge at a time to check the same.

 

Insert the old ink cartridge and check if the error persists. By this, we can conclude if the new ink cartridge is defective.

 

Perform the steps mentioned in this document to resolve ink cartridge errors - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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