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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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HP 8620

HP Recommended
HP 8620
Microsoft Windows 10 (64-bit)

I recently purchased replacement cartridges for my HP printer.  These are HP branded replacements but i continue to get an error message stating the ink is incompatible with my device.  

I have tried doing a firmware upgrade and while i can see the device i can't select it to apply a firmware upgrade.  

I have also looked at my cartridges and validated they are the same model although my black cartridge says it is for Europe \ Russia region whereas the printer was purchased and previous ink was from the US.  

I have tried doing the hardware reset (disconnect power from source for a few minutes) .  In addition, i tried to do this from the printer itself but it said no updates available.  

Regional setting on device = US

I also did a factory reset of the device

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@brody007

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

  • If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
  • If the issue still continues, install using the Windows Built-in Print DriverClick here

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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