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Message 1 of 2
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HP 8625

HP Recommended
HP 8625 all in one printer

I get error message when I turn on printer.  Ink system. Checked ink all ok, unplug and wait 60 seconds plug back in same message.  Won’t go away. 

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Hi @SheilahS,

 

I'd like to help with the printer error.

 

Try the below suggestions

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Remove and reinsert each ink cartridge.

  1. Open the door to access to the ink cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.

    Animation of replacing the ink cartridges

  4. Repeat these steps for the other three ink cartridges.

  5. Close the ink cartridge access door.

If the error message persists, continue to the next step.

 

Check the carriage for a printhead latch

Open the door to access to the ink cartridges, and then determine if the carriage inside the printer has a printhead latch.

Example of a carriage with a latch on the printhead

Image of carriage with a printhead latch

  • If your carriage has a printhead latch, continue to the next step.

Refer to -Resolving 'Ink System Failure', 'System Supply Problem' Errors

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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