HP 8720 (8725) white screen of death / error B8A1AA60

[EricRi]

Hi! I see in this thread:

Solved: Office jet pro 8720 white screen of death - HP Support Community - 8081612

That @sandytech20 provided a DM solution to the same problem I'm having w/ my 8725 (8720 series) printer:

* Multiple times during the day the screen will go white and power + other touch buttons start flashing.

* If I press power then the printer restarts and is usable.

* Nothing interesting in syslogd

* Diagnostics page prints out B8A1AA60 as the system event happening over and over again.

Can I please have the same solution from that thread ^^^^ above?

Thank you.

== Eric

[Jay_G24 · Accepted solution]

Hi @EricRi,

I'd like to help!

I understand you are receiving a blank screen and the blinking lights issue with the error B8A1AA60.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DavidinPDX]

I have the same exact problem.

HP Support Peeps:

I have to unplug/reboot the printer pretty much every time I want to print! Unacceptable.

Why do we need private messages on how to reset the printer when this is clearly a common problem that affects multiple users?  Please post the procedure here.

Thank you.

[Howard_Woodard]

I have this same issue.  Can you send me a PM with instructions on how to do a factory (complete?) reset please?

Thanks in advance,

Howard

[Howard_Woodard]

Never mind.  It was in the printer preferences - easy peasy.

Now, just hope it actually fixed the problem.

Fingers crossed....