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Message 1 of 2
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Flag Post

HP 8720 Officejet is locked up

HP Recommended
HP 8720 Officejet Pro
Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 8720 indicates that it's locked by whoever set it up.  I've read similar post and the apparent solution but that did not work. 

1. I've tried uplugging holding the power button down solution

2. I've tried the BL x4 but there is no support menu 

3. I've tried the ? but there are no BL buttons after touching the ?

 

Any ideas?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@DM61

 

Welcome to the HP support community.

 

As you have tried all the steps and issue still persists,

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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