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HP 8720 Stuck in Printing or Copy Loop

HP Recommended
OfficeJet Pro 8720
macOS 10.15 Catalina

Trying to print, screen / printer stuck displaying printing with the spinner icon. No mechanical movement. Same thing when I try to copy, printer stuck in the Starting Copy, no mechanical movement. On the flip side, I can print a status report or alignment page directly from the printer. Therefore I know the print mechanics are working. I just can't run a print job from the computer or run a copy directly from the print. I can do a scan from the computer thus I know the network card is good, data is flowing and the mechanics of the scan head are working. Anybody seen this before? I have owned this printer for 1.5 years. I talked to HP support and they said it seems to be a hardware issue and nothing they can do it about it since the warranty is expired. That is frustrating, I was expecting better quality hardware from HP. I don't want to be buying a printer every year, I would expect it to last at least a few years minimum. Very disappointed. Looking for any suggestions since it is now a brick. 

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HP Recommended

@Guillo_68

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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