HP 9010_False Paper Jam But Still Prints

[Nadira1]

The printer keep saying that there is a paper jam but there isn't. It prints perfectly fine and no diagnostic tool available has been able to find what the issue is or is able to clear the error. I've done everything they've said in the HP YouTube video, in addition to uninstalling everything, deleting the printer in device manager, and turning everything off.

[Kumar0307]

@Nadira1, Welcome to the HP Support Community!

Make sure you have tried the steps mentioned in this document - Paper Jam Error.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Use the HP Smart app to print and scan from your Win 10 PC(Wireless connectivity)

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

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