cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
thomasfamilytx
New member
1 0 0 0
Message 1 of 2
46
Flag Post

HP 9015e Freeze

HP Recommended
HP 9015e
macOS 11.0 Big Sur

Printer acts like it is going to print something but never does.  Freezes up where the only way to reset it is to unplug it. HP software - Printer offline.   Once you unplug it and plug back in works for several hours just fine and then all over again ! 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,814 18,813 1,337 1,550
Message 2 of 2
Flag Post
HP Recommended

@thomasfamilytx, Welcome to the HP Support Community!

 

I understand you have issues printing from the Mac. Let us try these steps:

 

Restart the wireless router, the printer, and the Mac

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

  • Make sure the printer and the MAC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Perform a ping test to check the connectivity

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
  3. Enter “ping” followed by the IP address of the printer. 
  4. Press Return. Press ctrl C after 10 pings
  5. There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation