HP 9020e - error code 83C0000B

[NicS__]

I just spoke by phone to HP Australia for the second time this week - no solution, we're working on it, no timeframe. No idea or appreciation of the situation (i.e. not being able to work) we're all in. Those still under warranty might have more luck pushing for their printers being replaced by mine like so many others is just out of warranty (by 2mths) - their firmware crash caused this issue, ultimately we're at their mercy as to whether or not (and when) they can fix it. The number of printers effected must be huge, they're not going to help us unless they have to. I pushed to have my printer replaced with no luck. Have a case number with HP, no doubt will call them again next week for an update... and then the next week, and so on. Have lodged a complaint with ACCC and NSW Fair Trading (will take weeks to resolve more than likely but they need to be held accountable). Good luck everyone.

[cyberphil]

I cannot even find a phone number or email address for HP Support in Australia, if someone has the number, please share. Thankyou! Their website just sends me around in circles, never getting to a phone number or email address... just messages like "Sorry, we are unable to determine if there are any support agent options for your location at this time. You can use other resources below or please try again later." None of the 'options' lead anywhere useful.

Pathetic support but can't say I'm surprised.

[Idontknow84]

Guys, the HP support just told me that if the printer is stuck in this BSOD state, apparently there is no alternative except to send the printer for servicing. 😞

[AngeloMGP]

Same problem here in Italy today May 12

[AngeloMGP]

Just talked to the Customer Service. They confirmed it's a firmware error happening everywhere in the world.

They will have no news before Tuesday 16th, so at the moment there's nothing to do.

[Kerintom]

Really appreciate the update. Fingers crossed then for the 16th.

[Madior]

thank you for this update

[madmax2600]

Thanks for the update. Fingers crossed. Wondering how a firmware update will be distributed to a death printer.

[AngeloMGP]

I have the same concern, unless there is a way to reset the printer.

[FSPrint3]

Exactly, as we cannot even boot into the service menu and the printer doesn't connect to any device (Ethernet, USB, Wifi) how should it be possible to reapply a firmware update?

I'm about to return the printer to Amazon via the "repair" option and buy another product from another manufacturer.