HP 9025E, the worst printer of all time?

[mytone1]

I'm taking a poll. Is the HP 9025E the worst printer of all time? For me, the answer is yes. I have been a lifelong HP printer user , I'm 64 , and have owned HP printers my entire life. This printer has brought me to the point where I have contemplated ditching HP altogether. Not a day goes by that Im reminded of how bad this printer is. Just today I tried to make a copy of a 3 page document. The machine wouldn't do it. I ended up having to restart the printer. I haven't tried to make this copy again, I paused so i could write this and post it. I have replaced this printer 3 times already, and it continues to disappoint me on a daily basis. HP should acknowledge this printer is not fit for use and allow existing customers to choose another printer FREE OF CHARGE. I have an HP 9015E printer in another location that has worked well, even though I use it much less than this 9025E. 

[Garp_senchau · Accepted solution]

@mytone1, Welcome to HP Support Community,

Thank you for posting your query.

Thank you for your honest feedback. We’re truly sorry to hear about your ongoing issues with the HP OfficeJet Pro 9025e. As a long-time HP customer, your experience matters to us, and we regret that this printer has caused such frustration despite multiple replacements.

This isn’t the level of performance we aim to deliver. Your feedback has been noted and shared with our concerned team for further review.

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[mytone1]

When I responded to your question about whether or not you resolved my issue, the system would NOT let me say"NO". I selected NO. and wrote a detailed response. When I clicked on SUBMIT, nothing happened. It was only when I clicked on Accept Solution,  the system went forward. That, to me, is very disconcerting.

[Garp_senchau]

@mytone1, Thank you for your response

  

This needs one-on-one interaction. 

Hence, I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

Regards,