• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-05-2020 06:14 PM - edited ‎12-05-2020 07:25 PM

HP Recommended
Product: Color Laser Jet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

Printer display window is showing an error code: "79 Service Error Turn off then on"

 

I have performed that a gazillion times it does nothing!  I have used the HP Doctor feature resulting in nothing.

 

I have used the personal tech help account I have and the technician has attempted all sorts of troubleshooting resulting in nothing.

 

I am connected to my computer via USB and before the printer went down I had connect wirelessly shortly afterwards (perhaps after a few days; can't really say was not really paying attention; yet was never connected wirelessly until approximately 1 week ago). Afterwards began to experience this issue.

 

1.  What the heck is this code? and

2. Is there a solution?

Category:
1 REPLY 1

‎12-06-2020 01:56 AM

HP Recommended

Hello,

Please click https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Error-79-on-HP-Color-LaserJet-Pro-M280-M281-Mu...   to access the steps that should resolve the issue .

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.