cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Dorya40
Level 2
5 5 0 7
Message 111 of 178
Flag Post
HP Recommended

I know exactly how to handle this situation since HP wants to restrain its consumers trade . . . I do not have to do a class action lawsuit to get remedy. I do not have to purchase HP ink cartridges to get remedy either. I am simply going straight to the IRS and file out a tax form for damages for $250,000 on the IRS Form for restraining my trade in commerce. I'm done with HP Products.

Rodebot
Level 1
2 2 0 3
Message 112 of 178
Flag Post
HP Recommended

Allow me to fix my printer and use non-HP toners or lose me as a customer.

Rodebot
Level 1
2 2 0 3
Message 113 of 178
Flag Post
HP Recommended

This would be great, but HP in their desire to lose customers apparently removed it.

Dorya40
Level 2
5 5 0 7
Message 114 of 178
Flag Post
HP Recommended

It took me 72 hours to finally downgrade the previous version which I finally got straight and immediately afterwards turned off my upgrade. HP will be getting an invoice from me for services rendered. You harmed me and stole 72 hours of my time restraining my trade. If I choose to purchase 3rd party toners I have every right to do so. The CFO will be hearing from me next week.

VIPs_husband
Level 1
6 4 1 1
Message 115 of 178
Flag Post
HP Recommended

Same problem with Color LaserJet M254dw, see https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Older-firmware-for-Color-LaserJet-M253d...

 

Though not possible to download older firmware from HP driver page.

NWPrinter
New member
2 2 0 0
Message 116 of 178
Flag Post
HP Recommended

Yeah, this is ridiculous. HP you can't change something AFTER someone has bought it and owns it. If it was 'sold as HP toner only' that would be different, but part of agreeing to purchase involves supply choice and supply costs. You cannot change that AFTER a person already owns it!
Imagine buying a new car CD stereo and a year later, the manufacturer sneaks over to your car and changes it so now you can only use CD's from them, at 5x the price. No freaken way.
You MUST allow us to reset it to how it was when we bought it, that's how it was when we agreed to buy it and lay out our money.

0 Kudos
Btoadly
Level 2
10 10 0 4
Message 117 of 178
Flag Post
HP Recommended

They deleted the link.  Can you try again?  Or post is somewhere else like a Facebook page?  Thanks!

NWPrinter
New member
2 2 0 0
Message 118 of 178
Flag Post
HP Recommended

Yes please post it somewhere they can't get their fingers in and continue to screw up our printers. Somehow a law suit is seeming too mild a response now.

0 Kudos
Matt_MacGyver
Level 1
6 4 0 1
Message 119 of 178
Flag Post
HP Recommended
Matt_MacGyver
Level 1
6 4 0 1
Message 120 of 178
Flag Post
HP Recommended
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation