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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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In the web printer management page, see the right column. The one with FTP (FTP Printing) was disabled, I had to activate it and then I could upload the firmware via FTP.

 

Workspace 1_137.jpg

 

 

HP Recommended

Hi JJayMeyer, try this method. Hope this helps...

 

For Mac, go to system preferences and open the printer and then the print queue to get started. Step through the following steps.

 

1. Utility

2, Open Printer Utility

3. Additional Network Settings

4. Go to Networking Tab

5. Configuration (Sidebar)

6. Advanced (subcategory)

7. Select FTP Printing

8. Check "Apply" lower right

 

 

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I am having similar problem with Service Error 79 is constantly occuring. Please help with a solution.

This problem is making my printer unuseable.

 

Thank you, Garymoto1

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I did not need this in the end. After multiple attempts to load the new file and nothing happened, SUDDENLY ( no USB, no any other fancy tricks), it suddenly updated itself. Yes, I had powered down, unplugged, all that stuff earlier, but it suddenly loaded the new file and then all was well. Can't really say what happened.

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Thanks to everyone who has contributed to fixing this stupid HP issue!!

 

I joined simply to voice my thanks and add my disappoint in HP.

 

To anyone who works at HP and cares about your customers.

Fix this ASAP and never do something like this again!

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I cannot thank you enough for resolving this issue. 

HP Recommended

Would you be able to send me the link for the old firmware....this update is killing me.

 

HP Recommended

There are 4 links at the bottom of this page. One of them worked for me. Hope this helps.
https://www.ghost-white-toner.com/firmware-update-warning/

HP Recommended

Try to use ftp if it is running on network. Before you can connect through ftp, make sure the ftp service is active.  Using web portal on the printer, go to Networking - Configuration - Advanced - FTP Printing (Checked).  Using Filezilla to upload the firmware to the printer.

HP Recommended

Hello @Jenksie 

 

Below are the steps that you need to follow in the order as mentioned ...

  1. Disconnect the printer from the NETWORK
    1. If on wired network : Unplug the  Ethernet cable from back of the printer.
    2. If on wireless network : Power of the Wireless router.
  2. Turn off the printer. Wait for 30 seconds.
  3. Turn on the printer.  If the printer is in READY state, on the printer front panel go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.
  4. Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.

Let me know if it worked for you.

Regards,
Jabzi

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