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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jijibau
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Message 151 of 178
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In the web printer management page, see the right column. The one with FTP (FTP Printing) was disabled, I had to activate it and then I could upload the firmware via FTP.

 

Workspace 1_137.jpg

 

 

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Bear048
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Message 152 of 178
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Hi JJayMeyer, try this method. Hope this helps...

 

For Mac, go to system preferences and open the printer and then the print queue to get started. Step through the following steps.

 

1. Utility

2, Open Printer Utility

3. Additional Network Settings

4. Go to Networking Tab

5. Configuration (Sidebar)

6. Advanced (subcategory)

7. Select FTP Printing

8. Check "Apply" lower right

 

 

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garymoto1
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Message 153 of 178
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I am having similar problem with Service Error 79 is constantly occuring. Please help with a solution.

This problem is making my printer unuseable.

 

Thank you, Garymoto1

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JJayMeyer
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Message 154 of 178
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I did not need this in the end. After multiple attempts to load the new file and nothing happened, SUDDENLY ( no USB, no any other fancy tricks), it suddenly updated itself. Yes, I had powered down, unplugged, all that stuff earlier, but it suddenly loaded the new file and then all was well. Can't really say what happened.

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Pintail1
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Message 155 of 178
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Thanks to everyone who has contributed to fixing this stupid HP issue!!

 

I joined simply to voice my thanks and add my disappoint in HP.

 

To anyone who works at HP and cares about your customers.

Fix this ASAP and never do something like this again!

SaqibChoudhary
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Message 156 of 178
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I cannot thank you enough for resolving this issue. 

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ccardahome
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Message 157 of 178
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Would you be able to send me the link for the old firmware....this update is killing me.

 

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JTMoore
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Message 158 of 178
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There are 4 links at the bottom of this page. One of them worked for me. Hope this helps.
https://www.ghost-white-toner.com/firmware-update-warning/

etalh
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Message 159 of 178
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Try to use ftp if it is running on network. Before you can connect through ftp, make sure the ftp service is active.  Using web portal on the printer, go to Networking - Configuration - Advanced - FTP Printing (Checked).  Using Filezilla to upload the firmware to the printer.

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jabzi
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Message 160 of 178
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Hello @Jenksie 

 

Below are the steps that you need to follow in the order as mentioned ...

  1. Disconnect the printer from the NETWORK
    1. If on wired network : Unplug the  Ethernet cable from back of the printer.
    2. If on wireless network : Power of the Wireless router.
  2. Turn off the printer. Wait for 30 seconds.
  3. Turn on the printer.  If the printer is in READY state, on the printer front panel go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.
  4. Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.

Let me know if it worked for you.

Regards,
Jabzi

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