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‎08-25-2020 09:40 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus

HP color cartridges used to print.  We cleared a paper jam. Removed and cleaned color and black cartridges. Removed holding case and cleaned. Re-inserted all .  Pop up window says: "Printer failed.  There is a problem with the printer. Turn off then on" Which we did but still same window.  Advise please.

1 REPLY 1

‎08-28-2020 09:24 AM

HP Recommended

@LynLyn2

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, 

Since you have already tried most of the troubleshooting steps to resolve this issue, this sounds like hardware related issue.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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