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‎11-29-2024 04:03 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Hi all, my first post so hope someone here can help. I have a HP Colour Laserjet CP2025, which up until this morning was printing fine, now all I can hear is the motors going round and round with nothing being printed. At first it did print one sheet, but it was blank. Now with a restore to defaults and everything else I can think of, it's just whirring round and round. 

 

I have a spare donor unit which if its as easy as replacing a part I think I could do that. 

 

Any help welcomed. 

 

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‎11-30-2024 09:05 PM - edited ‎11-30-2024 09:06 PM

HP Recommended

Most common cause is going to be a worn pickup roller which means paper is not fed properly. Picture below shows the difference between a good roller (green arrow) and worn roller.

 

Image by RepairatrooperImage by Repairatrooper

 

There are numerous videos on YouTube on how to access and change the pickup roller.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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