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‎11-29-2024 04:03 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Hi all, my first post so hope someone here can help. I have a HP Colour Laserjet CP2025, which up until this morning was printing fine, now all I can hear is the motors going round and round with nothing being printed. At first it did print one sheet, but it was blank. Now with a restore to defaults and everything else I can think of, it's just whirring round and round. 

 

I have a spare donor unit which if its as easy as replacing a part I think I could do that. 

 

Any help welcomed. 

 

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1 REPLY 1

‎11-30-2024 09:05 PM - edited ‎11-30-2024 09:06 PM

HP Recommended

Most common cause is going to be a worn pickup roller which means paper is not fed properly. Picture below shows the difference between a good roller (green arrow) and worn roller.

 

Image by RepairatrooperImage by Repairatrooper

 

There are numerous videos on YouTube on how to access and change the pickup roller.

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