HP D2680 Time to say bye bye?

[DaveTP]

After a simple B&W print task, which failed, my printer seems to have gone in a mode I can't shake it from.  All error lights blinking, no tried and true reset techniques or driver updates work.  Off button doesn't turn off, either.

Reliable printer for years and years.  Cartridge tray moved to the right and won't return.  Should my cheap ass open his wallet for another basic?

[Garp_senchau]

@DaveTP, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I hear your frustration! It can be really tough when a reliable printer starts acting up unexpectedly. The blinking error lights, and the tray stuck on one side—yeah, that’s a situation that can definitely throw anyone off. I totally get why you'd be hesitant to invest in a new one just yet, especially if this printer has been a solid workhorse for years. Let’s try a few more things to see if we can reset it, and if not, I'll help you decide if it’s time to upgrade.

Power Cycle the Printer
First things first, even though the power button isn’t responding, let’s try a hard reset. Unplug the printer from the wall. Wait for at least 1 minute (this is important for the internal memory to reset), then plug it back in and see if the error clears up.

Check for Paper Jams
Sometimes the tray gets stuck because of a paper jam or debris that’s blocking the movement. Gently open any accessible areas and check for paper or foreign objects. If you find any, carefully remove them.

Check Cartridge Tray Movement
Since the tray is stuck to the right, check for any visible obstruction or issues with the movement mechanism. You should be able to gently push it back to its original position without applying force. If there’s resistance, there might be something causing it to misalign. You can try moving the tray with the power off, just to make sure it’s not caught on anything.

[Garp_senchau · Accepted solution]

Reset the Printer to Default Settings
If you can access the printer’s menu (try using the display panel or buttons), If the panel is not responsive, moving to the next steps might help.

Try the Resetting Technique Again (Hard Reset)

• Turn off the printer.
• Press and hold the Power button while you plug the printer back in.
• Hold the button for about 30 seconds and see if it resets.

Firmware Updates
If you get the printer to power up or at least connect to the network, make sure your firmware is up to date. Sometimes outdated firmware can cause these weird glitches.

Printer Driver/Software Issues
If you’ve tried the hardware route and the printer is still showing errors, try reinstalling the drivers. Sometimes, if the software on your computer doesn't align with the printer’s system, it can cause weird behavior. If you’ve already done this, try a fresh install of the drivers, or reinstall the printer entirely.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[DaveTP]

Big thanks for that breakdown!  It turns out that in the control panel, there were two listings for the HP printers, but not sure how that happened.  The HP fix tool pointed out that the printer that wouldn't function hadn't been designated as the default printer, so changing that setting freed up the printing process.

Great service!  Dave

[Garp_senchau]

Hi @DaveTP,

I'm so glad to hear the issue is all sorted! 🎉 

It sounds like the extra printer listings threw things off a bit, but once you set the correct default printer, everything fell into place—awesome! 🙌 

Sometimes those little conflicts can sneak in, but it’s great that the HP fix tool helped point you in the right direction. If anything else pops up, don’t hesitate to reach out—we’re always here for you! 😊 Happy printing! ✨

Take care and have a good day. 

If this reply nailed it, mark it as the "Accepted Solution"—it’s like a spotlight for future problem solvers. ✨ And clicking 'yes' under 'Was this reply helpful?' is the cherry 🍒 on top of the solution sundae. Sharing is caring! 💕

Regards,