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HP Desk Jet2620 The Cassette Door will Not Drop Down Yo Change Cassette

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HP DeskJet 2620 the cassette door will not drop down to change cassette

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@Sisi2 Are you referring to the input tray or cartridge access door? Could you be more specific as to which door you need help with?

Also, if you could, please share images or a video of the same for better support assistance.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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It's the cartridge access door that refuses to drop down in order to gain access to the cartridges.

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@Sisi2 I suggest you watch this video to fix the issue: click here to watch,

Also, here's a few other things that may help:

  1. Locate the output tray in the front of the printer.

  2. Gently remove any jammed paper and bits of torn paper from the tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.

    Figure : Clear the paper jam from the output tray

    Image: Remove paper from the output tray
    NOTE: 

    Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the tray. If any torn pieces of paper remain inside the printer, more jams are likely to occur.

     

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & Skip to Step three: Remove any loose paper, debris, or foreign objects from the trays

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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