HP Desk jet 3760 print job runs but no ink delivered on paper. Printer has ink.

[Nessieprinter]

My printer has ink. Job is being sent to printer. Mechanics of printing works, churns and moves and feeds paper, but nothing appears on page. 

There is an orange light besides the ink level indicator. 

Any ideas?

[Sneha_01]

Hi @Nessieprinter 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP DeskJet 3760 is processing print jobs (feeding paper and churning) but not printing anything on the page, even though there’s ink in the cartridges. The orange light next to the ink level indicator typically points to an issue that needs addressing. Let's go through the troubleshooting steps to fix the problem.

1. Check for the Orange Light's Meaning

The orange light near the ink indicator usually signals an error with the ink system, ink cartridges, or the printer's internal mechanisms. The blinking or solid orange light could indicate different things:

• Blinking Orange Light: This often signals a problem with the ink cartridge or printhead. It might be related to the ink cartridge being improperly installed, low ink levels, or a printhead issue.
• Solid Orange Light: A solid orange light typically indicates that there's a more persistent issue, such as a jammed printhead, faulty ink cartridge, or internal hardware failure.

To address the issue, follow these steps:

2. Ensure Ink Cartridges Are Properly Installed

Even if the printer says it has ink, it's worth checking the cartridge installation.

1. Turn off the printer and unplug it.
2. Open the ink cartridge access door and remove both ink cartridges.
3. Reinstall the cartridges, ensuring they click into place properly. Check that the copper contacts on the cartridge and inside the printer are clean and free from dust or ink buildup.
4. If your cartridges are old or low on ink, try replacing them with new ones to rule out the possibility of defective or empty cartridges.

3. Perform a Printhead Cleaning

A clogged or dirty printhead could be the cause of no ink being delivered to the paper. Follow these steps:

1. Turn the printer on and open the ink cartridge access door.
2. Check the printhead (the part where the ink cartridges sit). If it's dirty, use a soft lint-free cloth or paper towel dampened with warm water to gently wipe the printhead. Be careful not to damage any components.
3. If you have access to the printer software (HP Smart, HP Printer Assistant), initiate a printhead cleaning cycle to attempt to clear any clogs.

4. Check for Paper Jams

Even though the printer is feeding paper, there could still be a paper jam preventing the ink from being delivered correctly.

1. Open the paper tray and check for any small bits of paper or debris that may be blocking the paper path.
2. Carefully inspect the printer's interior, especially the paper rollers and the area around the printhead, for any jams.
3. Remove any paper jams carefully, and try printing again.

5. Reset the Printer

Sometimes, a simple reset can resolve any internal errors.

1. Turn off the printer.
2. Unplug the printer from the power source and wait for about 60 seconds.
3. Plug it back in and turn the printer on.
4. Try printing again to see if the issue is resolved.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support