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‎09-09-2024 06:50 AM

HP Recommended
Operating System: Microsoft Windows 11

My HP DeskJet 2722e keeps going offline all the time. 

The routine is like this:

When I want to print my printer is totally offline. The symbols on the display are "grey". I try to press the on / off button - but nothing happens. It is not possible to print with HP Print, and I get the message that there is something wrong.

 

Then, the solution is to pull out the electric plug and reconnect the electricity. The printers starts up, and it reacts normally and I can print. Then, after about 1 or 2 hours, it goes back to being offline. The only solutions is then again to pull out the electric plug and do it all over again.

 

This started happening about 2 months ago. 

What to do? I have reset the computer and re-installed it. Goes back to the same as described over.

 

So, basically the problem is that it "goes to sleep". 

 

How can I keep i awake and ready all the time? Need help!

1 REPLY 1

‎09-10-2024 12:20 PM

HP Recommended

Hi @kjwathne,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like your HP DeskJet 2722e is experiencing intermittent connectivity issues, which might be due to a few different factors. Here’s a comprehensive approach to troubleshoot and potentially resolve the issue:

1. Check Power Settings and Connections

Power Supply:

  • Ensure that the printer’s power cord is securely plugged into both the printer and the wall outlet. Loose connections might cause the printer to lose power intermittently.

Avoid Power Strips:

  • Plug the printer directly into a wall outlet rather than using a power strip or surge protector. Sometimes, power strips can cause connectivity issues.

Check for Power Fluctuations:

  • Ensure that there are no power fluctuations or outages in your home that might be affecting the printer’s power supply.

2. Printer Settings and Sleep Mode

Disable Sleep Mode (if possible):

  • Unfortunately, many home printers, including the DeskJet 2722e, do not have configurable settings to adjust or disable sleep mode through the printer’s onboard menu. However, you can check the printer settings on your computer to see if there are any related options.

Firmware Update:

  • Check for any available firmware updates for your printer, which can sometimes address power management and connectivity issues.
  • Using HP Smart App: Open the HP Smart app, select your printer, and check if there’s an option to update the firmware.
  • Using HP Support Website: Visit HP Support, enter your printer model, and check for firmware updates.

3. Network Connectivity

Check Wi-Fi Connection:

  • Ensure that your printer is connected to a stable Wi-Fi network. Unstable Wi-Fi connections can cause the printer to appear offline intermittently.

Reconnect to Wi-Fi:

  • Go through the process of reconnecting your printer to your Wi-Fi network:
    • Using HP Smart App: Open the app, select your printer, and go to “Printer Setup” or “Network Setup” to reconnect to Wi-Fi.
    • Using Printer’s Control Panel: If your printer has a control panel, navigate to the network settings and reconnect to your Wi-Fi network.

Router Settings:

  • Ensure that your router’s firmware is up-to-date.
  • Restart your router to refresh the network connection.

4. Reinstall Printer Software

Uninstall and Reinstall HP Software:

  • Uninstall the HP printer software from your computer.
  • Download and reinstall the latest version of the HP printer software from the HP Support website.

Add Printer Again:

  • After reinstalling the software, add your printer again using the “Add Printer” function in the printer settings.

5. Reset the Printer

Perform a Hard Reset:

  • Turn Off: Turn off the printer using the power button.
  • Unplug: Unplug the printer from the power source.
  • Wait: Wait for about 60 seconds.
  • Plug In: Plug the printer back in and turn it on.

Factory Reset (if available):

  • Check the printer’s manual or the HP Support website for instructions on performing a factory reset if you believe the issue may be due to corrupted settings.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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