• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-24-2025 12:35 PM

HP Recommended
Product: HP DeskJet 2855e All-in-One Printer

I replaced my ink cartridges because they were low.  I kept getting Error Code 0 with the new cartridges. I thought they were damaged so I got another new set and I keep getting the same error.  I know the tape is off. I have cleaned them, turned the machine on and off multiple times and get the same error.  The image on the right of the display where the ink is shown, the black image looks empty, which it is not as I have had the same thing with two sets of new cartridges. 

The help on HP is horrific.  I tried to get to support and was told twice that a technical error prevented the virtual assistant from helping me. 

1 REPLY 1

‎09-24-2025 12:46 PM

HP Recommended

Hello @zigpazzo , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/si-en/document/ish_8734908-8734993-16

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.