HP Deskjet 2362 Single Cartridge Mode

[ruiasamaro27]

My HP printer does not print on single cartridge mode. From the HP Smart app on my phone it works, but from my notebooks it doesn't. I've tried several computers and none of them can print on single cartridge mode.

[Jay_G24]

Hi @ruiasamaro27,

I'd like to help!

What cartridge are you trying to print with?

What is the error you receive, when you try and print with one cartridge?

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ruiasamaro27]

Hi Jay_G24!

Well, the printer uses HP 304 cartridges and I'm trying to print black and white or grey scale (black cartridge only), however when I try to print from any computer it goes to queue and I receive a warning message saying "The printer needs attention" and stops. From that on there's nothing else I can do.

Thank you for your time!

[Jay_G24]

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Let me know if this helps!

[ruiasamaro27]

Already tried that and it didn't work!

[Jay_G24]

How is the printer connected to your device Wifi or USB?

If wireless, What is the status of the wireless light on the printer, steady or blinking?

[ruiasamaro27]

I have it connected to my home's WIFI and the light is steady. I can access its definitions from the printer's IP and I can communicate with it from every device at home. Unfortunately, none of the computers can make it print with a single cartridge even with all drivers installed, only from the phone's app.

[Jay_G24 · Accepted solution]

 Try the below suggestions-

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

 Connect the printer to TCP/IP port- follow the below instructions-

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted.