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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Rae65077
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HP Deskjet 2624 - Out of Paper Issue

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HP Deskjet 2624
Microsoft Windows 10 (32-bit)

There is paper in the printer, the error light shuts off and comes on when you put the paper in and take it out, yet when you send a job to the queue a message comes on the computer that the printer is "out of paper". 

I have tried everything, turn off, clear queue, unplug, etc and nothing is working.  Any help is appreciated.

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Betty0610
HP Support Agent
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Message 2 of 2
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@Rae65077

 

Welcome to the HP Support Community.

 

Try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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