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‎08-25-2020 10:28 AM - edited ‎08-25-2020 10:46 AM

HP Recommended

My HP 3545 Deskjet developed an issue while printing. The Black Cartridge not moving to center and got stuck at the right side.  Manual tried to pushed little bit to center ..but looks like stuck as if something is holding it physically.  Tried to switched off and on... no luck.. any help will highly appreciated.

Is it 1) some kind of physically got stuck 2) firmware issue by any chance?  

 

 

2 REPLIES 2

‎08-25-2020 10:40 AM

HP Recommended

Is it 1) some kind of physically got stuck 2) firmware issue by any chance?  

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‎08-28-2020 02:28 AM

HP Recommended

@chakri1, Welcome to the HP Support Community!

 

This seems to be a hardware failure. Kindly try the steps mentioned in this document to resolve this issue - Paper Jam Error.

 

Fore more info on resolving a carriage jam issue, refer to - 'Carriage Jam' or 'E3' Error Displays

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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