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‎05-27-2019 08:20 AM

HP Recommended
Product: hp deskjest gt 5820
Operating System: macOS 10.13 High Sierra

my printer is printing in green colour instead of grey colour, i also tried changing setting black and white only, coloured and all, but its printing in grey coloured only. help help me to know my issue

1 REPLY 1

‎05-28-2019 12:08 PM

HP Recommended

@priyadharshini7, Welcome to HP Support Community!

 

To provide you with an accurate solution, I would like to know the following:

  • Do you have the same issue when you make a photocopy on the printer?
  • Is it an issue from a particular application or all applications?

Meanwhile, Update the printer firmware

Your printer might have a firmware update that resolves the issue. For more detailed steps, go to Updating or Upgrading Printer Firmware.

Try to print.

 

Keep me posted for further assistance.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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