HP Deskjet Pro 8620 has "A Cartridge Problem One or more cartridges appear to be damaged. Remove the

[cdgraham463]

My printer (HP 8620 Deskjet Pro) has a cartridge problem. One or more of the cartridges appears to be damaged. Remove them and replace them with new cartridges. Which I have done, spending $240 USD in the process. I have removed the printer head and cleaned the contacts. I have cleaned the contacts on the cartridges. The firmware is up to date. I have attempted resets without any success. I am heavily invested in my attempts to correct the problem. Can HP restore my faith in business with ethics?

[Alden4]

Hi @cdgraham463,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

If your HP Deskjet Pro 8620 is displaying the message "A Cartridge Problem: One or more cartridges appear to be damaged," it could be due to a number of issues. Here are some possible solutions to the problem.

• Check the cartridges: Open the printer cover and remove the cartridges. Check for any signs of damage such as dents, scratches or leakage. If you find any damage, replace the cartridge with a new one.
• Clean the cartridges: Sometimes the ink or dust on the cartridges can cause a problem. Try cleaning the cartridge with a soft cloth or cotton swab. Reinstall the cartridges and try printing again.
• Restart the printer: Sometimes, a simple restart can fix the issue. Turn off the printer and unplug it from the power source. Wait for a few minutes and then plug it back in and turn it on.
• Update the printer firmware: Check for any available updates for your printer's firmware. Visit the HP website and download the latest firmware update. Follow the instructions to update your printer's firmware.
• Reset the printer: If none of the above solutions work, try resetting the printer to its default settings. Press and hold the power button for 10 seconds to reset the printer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support