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‎10-22-2021 12:57 PM

HP Recommended
Product: HP ENVY 5010
Operating System: Microsoft Windows 10 (64-bit)

I've had the HP ENVY 5010 printer for about a year, and have had no problems until today. I replaced my power strip with a higher quality one, and now my printer has been stuck on the initializing screen on the second dot for about 2 hours now. I have tried the following: Unplugged printer for 5 minutes, and plugged it back in. I plugged it back into original power strip, and nothing changed. I plugged it directly into the wall, and once it got to the second dot it stays there. Is this fixable??

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