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‎04-04-2025 02:26 PM

HP Recommended
Product: HP ENVY 5535 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Turned on printer and get error code C4EBA23D  with all lights flashing therefore disabling on-printer controls.  I have tried the basic suggestions by AI HP help and nothing has worked.   I checked previous posts but did not see any answers for my printer

1 REPLY 1

‎04-05-2025 11:35 AM

HP Recommended

Hi @dixiekaye,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Turn Off the Printer

  • Turn off the printer, then unplug the power cord. Wait about 10 seconds, then plug it in again and turn on the printer.
  • Check if the error persists when the printer is back on.

2. Check for Any Obstructions

  • Make sure there are no paper jams or obstructions in the paper path, cartridge access area, or other parts of the printer.

3. Inspect Ink Cartridges

  • Open the cartridge access door and make sure the ink cartridges are properly seated.
  • Remove and reinsert the cartridges to ensure they are installed correctly.

4. Reset the Printer

Follow these steps to reset the printer:

  • With the printer turned on, disconnect the power cord from the back of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the back of the printer.
  • If the printer does not automatically turn on, press the power button to turn it on.

5. Firmware Update

  • Ensure your printer firmware is up-to-date. Outdated firmware can sometimes cause errors that might be fixed with an update.
  • Visit the official HP website and download any available firmware updates for your HP ENVY 5530 printer.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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