HP ENVY 5540 printing issues

[manhattanmarg]

Here is a pic of what we see when we print out a test pic.  Parts of the text disappear.  This happens when I print from iOS on my ipad using HP print icon and when my husband prints from his windows 10 desktop.  I’m thinking that it’s the hardware as opposed to the software ...  Thanks for your replies with your knowledge and expertise 😉Thanks for your knowledge and expertise!

[Raj1788 · Accepted solution]

@manhattanmarg

Welcome to the HP Support Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Manually clean the area around the ink nozzles

1. Gather the following materials:

   • Long, lint-free cotton swabs

   • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the printer)

2. Turn on the printer.

3. Open the ink cartridge access door by placing two fingers under one or both of the small handles on the sides of the ink cartridge access door, and then lift up.

   Figure : Opening the ink cartridge access door

   

4. Disconnect the power cord from the rear of the printer.

5. Disconnect the USB, if it is connected.

6. Lightly press down on an ink cartridge to release it.

   Figure : Pressing down on the ink cartridge

   

7. Pull the ink cartridge toward you to remove it from the slot.

      CAUTION: 

   Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

8. Hold the ink cartridge by its sides.

   Figure : Holding the ink cartridge by its sides

   

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   

9. Lightly moisten a cotton swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

10. Clean the face and edges around the ink nozzle with the swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    Figure : Clean the area around the ink nozzle
    

    1. Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

12. Slide the ink cartridge into the empty slot, and then gently push up on the ink cartridge until it snaps into place.

    Figure : Inserting the ink cartridge

    

13. Repeat these steps to clean the other ink cartridge.

14. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    

15. Reconnect the power cord to the rear of the printer.

16. Turn on the printer.

Try to print. 

Refer to this document: https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c047271... for Fixing Poor Print Quality.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[manhattanmarg]

Thanks for the detailed suggestion, but it didn’t work.  I guess I’ll have to break down and buy a new printer.

[Raj1788]

@manhattanmarg

Appreciate all your time and efforts.

This is a hardware issue, I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

[manhattanmarg]

Thanks so much.  As I said in my original post, it IS a hardware issue; so much easier for me to buy a new printer.  I’m basically home bound.

just hoping i picked the right replacement 😉

regards,

marg

[Raj1788]

@manhattanmarg

Keep me posted for any other technical queries I'll be glad to assist you.

Have a great day!

Cheers:)

[sififan3]

Read your reply posted on 03 – 03 – 2019 at 04:36 PM  to @manhattanmarg.

Have the same issue with my HP ENVY 5530.  Utilized your entire suggestion and it solve my problem.

Thank you very much.

@karl.bockiii  

[senan6806]

@sififan3

Glad to hear that the solution worked for you. If you need any help, feel free to reach out to us.

Have a great day!