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06-12-2017 02:54 PM
Thank you for your reply.
I would be happy to talk with a "real" engineer (I am a physicist), not someone who just pushes papers (Reqs & Specs).
If you or anyone else follows my name in the HP Support Forums regarding the HP ENVY 5660 AIO printer, and the HP 6520/6525 Photosmart AIO printer, they will find a wealth of meticulously detailed information (including screen-snapshots , Test Reports, etc.) describing many problems with HP's inkjet printers. I did not have these problems with my first HP inkjet printer, the HP Photosmart 6280, which was the predecessor to the Photosmart 6520/6525.
I had an HP 4M LaserJet printer that lasted me 20 years ! And I can tell you that the printers made today are not made to last, which was very apparent from the Photosmart 6520/6525 that I had that lasted just over two years. It died due to electromechanical failure driving the paper-loader mechanism.
The 6280 was a real workhorse and lasted me for 6 years at which time HP changed the update to the printer driver, and messed things up where you could no longer scan. I was not the only one who complained about this problem, but HP never fixed it, causing folks to upgrade to a new printer model.
Then all of the problems started with the blank "white line" problems, spaced 14 mm apart, that I previously described. So, these problems have been around for over 4 years, and HP fails to fix them. Here's the real kicker. If you read HP's docs (printer manuals), you will see the white line problem that I am describing, but their image of the fixed problem still shows the problem. In other words, the problem isn't fixed !!!
Even their high-end AIO inkjet printers that are sold at Staples, Best Buy, Microcenter, ... have these problems. I have tested them in the various stores.
In addition, HP has removed some paper sizes and formats from what you can select when you print. In order to print on some papers sizes that used to be available for photos (e.g., 4"x6" tab) you must trick the printer into thinking it is loading a different type of paper, by selecting a paper type/size you aren't using, then click print. Very reported this problem in the past on the HP Support Forums.
It is more than apparent that HPs hardware and software engineers are not what they used to be, or these issues woukd gace been wrung-out and resolved during acceptance-testing and integration-testing of the software/firmware with the hardware.
HP has a problem ... a Huge Problem.
Feel free to contact me.
I would be more than happy to help if HP would listen to me, keep me in the loop, and take my comments seriously, or better yet, compensate me for me time, advice, and expertise !
11-10-2017 07:50 AM
HP shape up or ship out and stop dancing around a huge problem. Address it and fix it...we will respect you for it and stick with you. Otherwise...the alternative...which I have addressed. Post your updates for your temp. Loyal customers.
11-10-2017 11:50 AM
Their inkjet printers have problems that still aren’t fixed. Don’t yet know if their laser printers are having problems of their own, since their printing technology is different from that of inkjet printers.
11-10-2017 11:56 AM
But I still haven’t received a call from a real Engineer at HP (or anyone else to discuss their inkjet printer problems with). It appears to me that they are not interested in solving their printer problems to support their customers, and continue to sell defective printing technology. Sad !
12-02-2017 01:07 PM
Hi all - I found this thread because I had the same horozontal stripes problem. They were caused by a clogged ink cartridge.
I fixed it alternating between wiping the print head with a qtip and running the first step of the clean cartridge cycle in the printer setup menu (setup->printer maitenance->clean cartridges) until the lines dissapeared.
12-02-2017 01:35 PM
I’m glad it worked for you, but the problem still exists ... even with new cartridges from HP’s InstantInk program. The printer is supposed to be self-cleaning as it rests its print cartridges which have the spray head but into them, into a default position that is supposed to prevent them from drying out and clogging up. Again, a design flaw. And why is it only the one or two rows of spray jets (if that is the problem) that is affected. The blank lines are consistently separated by exactly 14mm.
I think there problem is a deeper problem.
12-10-2018 12:59 PM
There appears to be no solution to this problem other than to replace the printer. It is not only this model HP printer. From what I see, the problem exists for all of their inkjet printers.
I replaced my ENVY 5660 with an ENVY 7155. It is a tad better ... better drying ink ... but still has the same striping problems. I believe that all of their inkjet printers (though different models) have the same internal “print engine”, thus, the same problems. A laser printer has a different type of print engine, thus should not have these problems ... though they may have problems characteristic to their print engine. So far, I am happy with my LaserJet M477 fdw, though Laser Printers can’t print photos as vividly as an inkjet printer or use glossy paper ... its fusing unit will melt the glossy finish due to heat from the print engine, and damage it.
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