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‎02-09-2021 10:29 AM

HP Recommended
Product: HP ENVY 7640 Printer

When I turn my printer on it  prints completely black pages continuously. I tried unplugging the printer. When i turned it back on it does the same thing. I changed the black carriage and it printed out the test page ok.

Category:
1 REPLY 1

‎02-12-2021 03:15 AM

HP Recommended

@Drewboy, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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